Toscka 101
YOU GOT QUESTIONS? WE GOT ANSWERS
Cold Process Soaps
What are cold process soaps?
Cold process soaps are handmade, natural soaps made from scratch by mixing oils and lye (sodium hydroxide), allowing it to saponify and harden over time without external heat.
Is your soap safe for sensitive skin?
Yes, our soaps are carefully crafted to be gentle and safe for sensitive skin. However, as with any new skincare product, we recommend doing a patch test to ensure you don't have any reaction or irritation from the essential oils used.
Are your products cruelty free?
No furry-friends were harmed in the making of our products! We're talkin' human testing, with willing human participants (read friends and family).
Are your products vegan?
While most of our soaps are vegan, we do offer two honey-based options - Turmeric Latte and Oatmeal, Milk & Honey which are clearly marked on our website and labels.
Please note that we may introduce milk-based soaps in the future, with clear labelling and description on our website and product packaging.
Are your soaps scented with essential oils or fragrance oils?
Our soaps are scented using essentials oils, fragrance oils that are skin safe (Phthalates and Paraben free) or a combination of both.
Will the scent of the soap linger on my skin after showering?
Our soaps are designed to provide nourishment along with a luxurious aromatherapy experience while you shower. The fragrance may not linger on your skin, but it will promote relaxation and tranquility.
What is the shelf life of your soap?
Depending on the ingredients used, the shelf life of our soaps is upto 1 year. However, since essential oils evaporate and their fragrance tends to fade over time, we recommend you use our soaps within 3 months to enjoy their aromatherapy benefits.
Why does my soap have a different colour or pattern than the photo on the website?
Each bar of our artisanal soap is handcrafted in small batches, making every piece truly one-of-a-kind. The natural saponification process can also lead to slight variations in colour, pattern and texture, which may result in your soap looking slightly different from the photo on our website.
Sometime you may also notice small air pockets or soda ash on the surface of the soap- but rest assured, these superficial variations do not affect the quality, safety or performance of our soap. If anything ,they are a testament to the handmade nature of our products.
Can I request a custom soap scent or design?
Yes, we take custom orders for soaps. However, please note that it takes 4-6 weeks for cold process soaps to cure. Additional time is also required to finalise your custom design, fragrance and other details to your satisfaction to create a truly personalised product. For this please contact us through our email.
Can I use your soaps on my face?
Our soaps are carfully formulated with plant based oils and natural ingredients that are gentle, nourishing and safe for use on the face and body. However, as with any new skincare product, we recommend patch testing on a small area first to ensure compatability with your skin type as natural ingredients may also sometimes cause irritation for some.
Jesmonite Homeware
What is Jesmonite?
Jesmonite is a versatile, eco-friendly composite material made from a combination of gypsum-based powder and a water-based resin.
Is Jesmonite waterproof?
Jesmonite is water resistant, but not entirely waterproof. All our pieces in the Jesmonite Homeware Collection except the aroma stones are carefully sealed to ensure durability and water resistance.
How to care for jesmonite soap dishes?
Avoid placing the dish under direct water spray or keeping immersed in sinks, bathtubs etc.
How to care for Jesmonite Homeware products like trays, coaters etc?
To keep your Jesmonite homeware looking its best, simply wipe clean with a soft cloth and mild soap. Avoid using harsh chemicals and abrasive cleaners. Incase of spills of any kind , wipe immediately.
Are Jesmonite products fragile?
They are more durable than ceramics, but can chip or break if dropped on hard surfaces.
Can I place my Jesmonite products out in the sun?
Jesmonite products can be placed in indirect sunlight, but direct sunlight is not recommended as the colour may fade. Also prolonged exposure may cause material degradation.
Is my Jesmonite tray food safe?
Jesmonite is NOT food safe. Please don't place any food items on them.
Why are there small air bubbles or colour variations in my product?
These are natural characteristics of handmade Jesmonite products which adds to the tray's unique appeal.
What are Aroma Stones?
Aroma Stones are porous decorative items designed to absorb and slowly diffuse essential or fragrance oils, providing long-lasting subtle fragrance.
How do I apply essential/fragrance oil to the Aroma stone?
Simply add 3-4 drops of essential/fragrance oil on the back of the Aroma Stone. For best results, we've provided detailed instructions on how to apply oils properly on the Aroma Stone Page to ensure even diffusion and longer-lasting fragrance.
How do I use an Aroma Stone?
Add a few drops of essentil/fragrance oil to the back of the stone's surface. The stone will absorb the oil and gradually release the scent.
How long does the scent last?
The scent can last from a few days to a week, depending on the oil used, room temperature and humidity.
Can I change the scent on my aroma stone?
Yes. Simply let the previous scent fade or wash the stone gently with mild soap and water. Let it dry completely before adding a new oil.
Do aroma stones require heat or electricity?
No, they work through natural evaporation, make them a safe and energy-free option.
How do I refresh the scent?
Simply add more drops of essential/fragrance oil when the scent fades.
Are aroma stones reusable?
Yes, they can be re-used indefinitely with proper care.
Wax Melts
What are wax melts?
Wax melts are scented pieces of wax that release fragrance when warmed. Unlike candles, they don't have a wick and require a diffuser or warmer.
How do I use wax melts?
You can use wax melts with either an electric or a candle-lit diffuser. We have provided detailed instructions on how to use them on the Wax Melts product pages.
Can I reuse wax melts?
Wax melts can be reused multiple times till the fragrance is negligible. Once the scent is gone, let the wax cool and harden, then remove it to replace with a new melt.
How should I store wax melts?
Store them in a cool, dry place away from direct sunlight and heat to preserve their scent. Keep them in airtight containers or original packing to prevent fragrance loss.
Are wax melts safe to use around pets?
Use caution. Some essential oils can be harmful to pets. Always use in a well-ventilated area and keep melts and diffusers out of reach of pets.
How long does one wax melt last?
The longevity of a wax melt can vary significantly depending on various factors including size of the wax melt, strength of the fragrance, temperature, humidity, burn time and frequency. However, as a general guideline, you can expect a wax melt to provide several hours to several days of fragrance, depending on your usage and environmental conditions.
How do I clean the diffuser after using wax melts?
Let the wax cool and harden Then gently push or scrape out the hardened wax. Finally wipe the dish with a soft cloth.
Can I mix different wax melts together?
Yes! By mixing scents you can create your own unique blends. Just be sure not to overfill the dish.
What safety precautions should I follow when using wax melts?
When using wax melts, always prioritise safety. Never leave a lit candle or an electric diffuser unattended and keep them out of reach of children and pets. Place your diffuser on ahead resistance surface away from flammable objects like curtains, papers or fabrics. Do not add water or essential oils to melted wax as this can cause splattering or damage the diffuser. Ensure the room is well-ventilated, especially if you're using wax melts for extended periods.